A STEP BY STEP APPROACH
Managing both inbound and outbound flow of information from a bank or insurance company is a challenging task. When you on top of that add strict legal and regulatory demands in combination with sales goals you have a challenge that is difficult to overcome without expert involvement.
Pitney Bowes and Posten Åland have created a transparent step by step approach which will help companies stay on track in developing their CCM-strategy while maintaining full control of cost. Each step is fixed in price and will result in a Specification Document that moves the development process steadily forward. Each step is divided by clear stop/continue check points where the customer can either decide to stop the process or continue to the next development phase according to a fixed price offer. Every single step is fully documented and gives the customer new information and support in the decision making process. The customer will not at any stage face costs that were not specified beforehand and maintain full control of the development process. The aim of the whole process is to steadily move from the challenging work models of today towards a flexible and customer centric communication model that will improve customer satisfaction and competitiveness.
